I've noticed this issue for me now... any updates? it's Oct 2025 when I noticed this issue. How do I contact support?

Hi all, I got the same issue around two weeks ago. After going through the automated support bot, I eventually spoke with an agent who confirmed that a system issue had prevented the refund from being processed. They mentioned their team is working on resolving it, but I still haven’t received the refund. Could anyone help me with it?

I agree, just talk to italki again. They will sort it out ♥️

Odell, I'm sure the italki team will sort it out. I would contact them tomorrow as they may have been celebrating the Christmas break and not responded for that reason. I would email them again during Beijing work hours tomorrow. If it was a bank error, the italki team are honest people and you will get it back for sure. I've been working as a tutor on italki for 8 years, now and taking lessons, too. The support team have always been helpful and fair. So don't be despondent. They are not going to rip you off. Happy New Year and good luck.