----------phrases about 'hand'--------- A patient came to a medical examination without booking. For that exam, he had to fast after midnight the previous day. He said that there was a time, 10 am, next to the bar code. No one knew who had put the time there. The patient was grumpy and inpatient after fasting for several hours. We could have slipped him into the schedule and saved the day. However, the technician had her own principles. One of those was that if a patient wasn’t in the* schedule, then he had to be last. Hearing this, the patient flipped out and left after shouting to several personnel. Two weeks later, while we thought we had washed our hands** of this event, several official documents came from different supervising organizations, requiring an overhaul of the booking procedure. A misunderstanding just got out of hand.*** *Do I need ‘the’ here? **, ***Are these two phrases appropriate here? Thank you and good afternoon. :)