italki - iTalki classroom not working - not getting refund for paid money. Fraud? Hello all,One time, iTalki

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Oscar

iTalki classroom not working - not getting refund for paid money. Fraud?

Hello all,

One time, iTalki classroom was not working for neither me nor my teacher, so we both lost 30 min and I lost my money.

After contacting iTalki support twice (both times received by "Breanna" who promised to fix my problem, but never returned to me) and sent an email to [email protected] - I finally got a reply from some Valentina (after 1.5 months) saying that I will not be compensated because the tech department doesn't have time to investigate the issue.

To me this is approximating fraud. iTalki took my money by promising to deliver a service - which I never received.

<ol><li>Has anyone else had the same experience?</li><li>How can I get in contact with iTalki management to inform them about this case? I am sure this is not the type of customer service they want.</li></ol>

Many thanks in advance for your answers!

Best regards,

Oscar

21 jul. 2020 06:51

Opmerkingen · 5

21 juli 2020

I have a similar issue where I transferred money to their HSBC account for US628 which was not credited to my account. I have tried getting a reimbursement but they are not helping me at all. What can I do?

11 apr. 2025 02:52

Hello. I have been an Italki student for over 5 years. Someone bought me a $200 gift card. Italki has not delivered the gift card. I messaged with an Italki rep who insisted that they had, and no amount of screenshots from my account or checking my Spam could convince them otherwise. Needless to say, they did not refund the sender. The sender and I have both reached out with no luck. I plan to treat this as fraud. Will add any updates.

7 apr. 2025 12:40