VOLUNTARY WORK VOLUNTARY WORK Your class has watched a panel discusson on the benefits of young people doing voluntary work. You have made the notes below. Benefits of young people doing voluntary work: • Contribute to society • Learn about others • Gain skills Some opinions expressed in the discussion: It´s good for them to help others It can be open their eyes to the problems some people face. Thay learn how to do useful things. Write an essay discussing two of the benefits in your notes. You should indentify which benefit is more important, gaving reason for your choice. (220-240 words) As it is well known, the volutary work realise a benefit not only to our society, also to the volunteers, specially the young people, who obtein a positive experience and improve their self-knowledge. In this essay, I will examine two of the main beneficts of doing volutary work. Firstly, the young people learn about the others. When they have to work with ill people, children without a family, inmigrants, or people without resources, they develop their patience and become in more generousus and intuitive persons. Furthermore, if the teenagers cowork with people with strong necessities they will understand the value of their lifes and probably will become in more thankful people thanks to act of sharing vital experiences. Moreover, they would raise her hands to the others and will have an open mind. Secondly, the survays show that in these kind of jobs, the young people always gain useful skills for their future. For instance, they can learn to cook in social dinning rooms or about first aids while they were collaborating in hospital. Others would improve their teaching abilities playing with orphans or even they could do the houseworks of the old or ill people who is living alone. In other words, they may develop basic habilities that every young should have. To sum up, how I have explained before, the voluntary work offers many oppotunities to the young people. With this altruistic work they will be helping to their community and improving their skills.

LETTER TO YOUR FRIEND “WE´RE DOING A PROJECT AT COLLEGE ABOUT USING WEBSITES RATHER THAN BOOKS FOR STUDY PURPOSES. HOW MUCH DO STUDENTS USE WEBSITES IN YOUR COUNTRY? WHAT´S YOUR FAVOURITE STUDY SITE AND WHAT DO YOU USE IT FOR? DO YOU THINK STUDENTS WILL EVENTUALLY STOP USING TRADITIONAL LIBRARIES?” WRITE A LETTER TO YOUR FRIEND REPLYING TO THEIR QUESTIONS. Hi Alan! I haven´t listened from you in years! In your last letter you have told me about your college Project and you made me some questions. Although I am not a professional in this subject, I am going to do my best answering you. Firsty you want to know how much the websites are used here in The United States. Well, I find that every day more and more students are using the online resources in the academic area, so I could say that around the 90% of the students are used to enjoy of the websites to provide themselves with information. Sencondly, respect to which page I usually consult, I think that Wikipedia is one of the most well-knowledge page and one of my favourites. Here I can find almost everything from differents subject. However, I have found some mistakes when I was looking for information because some articles are written by inexpert people so you should be carefoul. This web is a good option if you are interestes in a general point of view. Finally, I believe the libraries keep very valious books, which Internet will never be able to remplace. In the low grades, the students will can use the online webs to do their homeworks, but I honestly think that the universitaries will go the libraries to amplify the information or make researchs. I hope this information could be helpful for you. Let me know it in your next letter, Kisses Sara

Why not to live in Spain Why Spain is not a good place to live

I am Spanish and I have been living in these country all my whole live. If your a waiting for a formal writing, you are wrong because i only want to share my feelings and in some case, advice you, if your meditating about came to this country.

Well, this is not a place for you if you a polite a good worker. In my case, i have a bachelor degree in Spanish and a master in Edition and I do not have a jod job, i am only a secretary. Here, your knowledge is not important. The really valuable is your contacts and friends. To get a job, you will need friends or be the relative of someone and if you have the opportunity of find a well paid employee, believe, you will need to have poweful relationship in your position. The spanish employees spend their time goofing and chattering about gossip, even sometimes the made up if they do not have nothing about to speak.

So believe, here your achieves are the less important. This is not America (USA) the country of the opportunities, dear.

If you have had other experiences, please, share.

Finally, i have a blog, theyellowlabyrinth.wordpress.com

if you would like to practise Spanish and you apreciate the culture, you will love it!

Regards!

Complaint letter: after buying a new computer You recently bought a piece of electronic equipment from a shop, but it didn´t work properly. The shop promised to repair it but having taken it back twice, it still does not work. You decide the only solution is either for the shop to replace the item or to get a refund. You decide to write to the manager of the shop. Write to the manager explainig the situation and what you would like to happen next. To whom it may concern: I am writing this letter to complaint about the unacceptable treatment that I have received from your customer service department. The last month I bought a new computer in your shop. The shop assistant asure me it was one of the best models and although the first days it worked properly, after a week, the computer shuted down and inexplicably I couldn´t switch on it again. To try to find a solution, I went to your shop and I let the equipment to one of your worker, who guaranteed me that He was going to fix it as soon as possible. Today, one month later, I have received a call to pick up the machine, however the computer is in the same state and It wasn´t repaired. After all these incidents, I consider that the best solution is that your company remplaces the ítem to another completely new to compensate the inconvenience. If it wasn´t posible because of the politics of your shop or if this model it´s not already available, I beg you that you refund me the full money. I hope that you take care of this mistake to prevent this situations in the future and I wish it would have been solved in a few days. Thanks for your prompt attention to this matter. Your faithfully; Sarah Jhonson

THINGS THAT NEED TO BE DONE ABOUT CLIMATE CHANGE WRITE AN ESSAY FOR YOUR TUTOR DISCUSSING TWO OF THE THINGS THAT NEED TO BE DONE ABOUT CLIMATE CHANGE IN YOUR NOTES. YOU SHOULD EXPLAIN WHICH YOU THINK IS MORE IMPORTANT, PROVIDING REASONS TO SUPPORT YOU OPINION. YOU HAVE ATTENDED A RADIO DISCUSSSION ON WHAT NEEDS TO BE DONE ABOUT CLIMATE CHANGE. YOU HAVE MADE THE NOTES BELOW. WHAT NEEDS TO BE DONE ABOUT THE CLIMATE CHANGE: • SCIENTIFIC RESEARCH • LEGISLATION • EDUCATION SOME OPINIONS EXPRESSED IN THE DISCUSSION: • WE NEED MORE SCIENTIFIC EVIDENCE TO KNOW EXACTLY HOW SIGNIFICANT CLIMATE CHANGE REALLY IS. • GOVERNMENTS HAVE TO TAKE ACTION FOR THERE TO BE ANY REAL IMPROVEMENTS. • PEOPLE MUST BE MADE MORE AWARE OF THE PROBLEM. Usually people find that the climate change is an invent of the important companys to increase their benefits and sell new expensive alternatives, however a recent inform by the University of Illinois has shown that the climate is truly changing, and it´s happening faster and more dangerous than people is used to consider. So in order to avoid future desasters, the aim of this essay is discuss two possible approaches. Firstly, It´s well know that the legislation is one of the more powerful tools of the countries. In the hypothetical case that the biggest goverments, like USA or China, would decide to make face to this universal problem, a global legislation was one of the best possible options. Thanks to the law, it could be possible to fix limited amounts and punish to all of these who exceed it. Secondly, the citizens need to understand and be more aware of the problem. To change the bad habits and to implement less contaminating resources in our daily life is important to develop the education of the children and young people. Furthermore, the new generations will be encharged to discover new energies, reuse the materials and find better solutions, then the education is the key to create a better future. To sum up, as i explained before, through these two simple ideas we can get a considerable reduction of the climate change at the same time that we are implementig the bases to a better world. I really hope that they would be put in practise.

Apologise letter from a company You work for a travel company and received the letter on page 70 from Mrs Daniels. You have been asked to write a reply on behalf of the airline company. Your letter should acknowledge receipt of Mrs. Daniel´s letter and apologise for the incovenience she experienced. You should also explain that local conditions are often outside the control of your company and the airline and offer compensation. (220-260 words) ----------------------------------------------------------------------------------------------------------------------- Dear Mrs. Daniels, I am writing you in respond to the letter that he have already received about your bad experience with the 4508 flight from San José. First of all, I would like to apologise for the incidents happened. In this company, it´s well known that our customers are the priority, but unfortunately, as you could understand, some factor are out of our control. The delays and the long waits, as consequence of the wrong information given to the passengers, are neither our responsability nor of the airlaine comany. It´s true that the aireline informed that you will take on in an hour but other impediments took place. On the other hand, the anormal number of passenger accumulated in the airport were the reason beacuse there weren´t enough vouchers for the whole travellers. Although we tried to provided them with other groceries, the timetables of the shops and the unavalabilty of the stockists made it impossible. We are taking the necessary steps to prevent it from happening in the future. So, in order to compensate this terrible and unusual experience, I would like to offer you the oppotunity to make a new tryp with all your family to some place of our current catalogue. Provided, the weather forecasting, i would recommend you some european city to avoid this kind of experiences. I hope it will solve it as soon as possible and If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (666-666-999). Thank you for your invaluable Support. Your sincerly, Sara E. Johnson

Complaint letter: travel company 220-260 WORDS IN AN APPROPIATE STYLE. YOU HAVE JUST RETURNED FROM A HOLIDAY THAT FAILED TO LIVE UP TO ITS DESCRIPTION IN THE TRAVEL COMPANY´S BROCHURE. YOU HAVE DECIDED TO WRITE A LETTER OF COMPLAINT TO THE TRAVEL COMPANY. YOUR LETTER SHOULD EXPLAIN WHY YOU WERE ATTRACTED TO THE HOLIDAY WHEN YOU READ THE BROCHURE. YOU SHOULD ALSO DESCRIBE HOW THE HOLIDAY FAILED TO MEET YOUR EXPECTATIONS AND WHAT YOU WOULD LIKE THE COMPANY TO DO TO COMPENSATE YOU. To whom it may concern, I am writing to express my disappointment with the travel services of your company. The last week I travelled with you and I only can say that your bouchure is midleading in several respects. When I contracted your services, your company was announcing low cost trips, first class flights and an indivual tourist guide in the city of destination. After reading this, I fand very attractive to can have a person who would show us the city and help us with the language, so I decided to contract the low cost pack to China. However my experience was really different. Firstly, in the airport we discovered that our seats were near to the toilette and there were tourist class, not first class. Secondly, although we had thought that the incident it had been a little mistake, when we arrived to the hotel, the receptionist explained us that we must pay a supplement because the travel agency had reservated a single room for only one person and we were two. On the other hand, the tourist guide was travelling with a very big group, people with really different interests and from a big variety of countries, so It was very difficult to undertand the explainations of the monuments and can follow the itinerarious that we had previouly designed. I hope it will be solved as soon as possible because I think your advertisement is totally dishonest. Unless satisfactory compensation is offered, I will be forced to take legal actions. Yours Faithfully, Sara E. Smith

Complaint letter: bad experience in a hotel IMAGINE THAT YOU SPENT A WEEK IN A HOTEL. SOME OF THE CLAIMS MADE IN THE ADVERTISEMENT WERE FALSE. 1. WRITE A LETTER OF COMPLAINT, EXPLAINING WHY YOU ARE UNHAPPY. 2. DESCRIBE HOW YOUR HOLIDAY WAS AFFECTED AND WHAT YOU DID. REMEMBER TO USE A RANGE OF GRAMMATICAL STRUCTURES TO EXPLAIN WHAT HAPPENED. 3. EXPLAIN WHAT ACTION YOU WOULD LIKE THE HOTEL TO TAKE NOW. 4. WRITE YOUR LETTER IN 220-260 WORDS. To whom it may concern, I am writing to express my disappointment with the claims that you use in your public advertisements. The last weekend, I spent two days with my family in one of their best rooms and my experience was very negative. The main reason of my insatisfaction is that the hotel is announced as a country-house where is possible to enjoy of the magnificent gardens, gourment food and some outdoor sports like horse-riding. However, the hotel is set in near to a road and as consequence of the polution there only was a little garden with semi-dead plants. On the other hand, the restaurant was not available without a previous reservation. It takes at least two months but it is not specified in any place. Coffe and snacks were the unique food served in the bar. I had considered your hotel like the best option because my child is a great enthusiatic of the horses and my wish were that he could have had a guided treks. In our stay, unfortunately, you old horse was suffering from a very painful illness and the service had been cancelled. As you can imagine, my 5 years son spent all the weekend crying and moreover, we needed to go to a supermarket to buy something to eat. I very much hope you will consider our terrible experience and could improve your services. Also, It would be very kind of you, If you could offer us a free stay to compensate these incidents. Yours faithfully, Sarah E. Jhonson

ENCOURAGE YOUNG PEOPLE TO EAT MORE HEALTHLY In the last years, recent survays have shown us that more than a 60 per cent of the young people of our country is suffering from overwheight with the consequences that this fact has for the health of these bodys which are still growing up. Despite of these catastrophic results, the children haven´t changed their habits. So in this essay I will try to offer some possible solutions to implement the healthy food in their daily menus. Firstly, We must seriously think about the reason because of which If they know that the fast food, additives and preservaties are consumed if they know that is dangerous. The answer is easy: the children do what they see at home. In Germany the young people are really enthusiastic of the “crudités” because since they are babys they parents have offered them as a very tasteful food in the birthday´s parties. The humans, like the animals, repeat the behaviour of their communities, so in order to improve the feeding habits of their children, the parents should cook more vegetable and fruits. Secondly, in my opinion, I find that the schoolar children know that some food is not good, for example an hamburger or a pizza, but they don´t really know the possible consecuences of their consume. The diabetes, circulatory problems, allergies or cancer are only some of them. The teacher, who are qualified professionals to teach, are the idoneous people to open htem the eyes and correct the mistakes of the previous generations. In sum, the education from parents and docents is the key to encouraging young people to rediscover the healthy food.