Being pressured...T_T I have been answering the phone at the work place, since my boss asked me to do so yesterday. I was concerned about whether I could understand any inquiries from clients through the phone. I had practised with several sentences, which I found from the internet. I also recorded my voice while speaking them aloud. However, when I started answering the phone, I was very embarrassed because I didn't quite catch the names of the companies, yet taking phone numbers was rather easier. The most difficult part was email addresses, which require heap of my concentration. I thought I was really messed up..T_T That prompted me to study harder. On top of that, I wanted to take a trial session with a tutor from italki, she didn't turn up on skype, so I was bit annoyed. Who can tell me what I can do to take a certain amount of ITCs back, if no session was started after some ITCs were deducted...?? Help!