In any professional setting, difficult conversations are inevitable. Whether it’s addressing poor performance, discussing a sensitive issue with a colleague, or giving negative feedback to a team member, knowing how to manage these conversations respectfully and effectively is an essential skill.

Let’s be honest — speaking confidently on a call is hard enough in your native language. Add a second language and a shaky internet connection, and suddenly, saying "Hi" feels like climbing a mountain in flip-flops.

CEFR Level: A2-B1 | Reading Time: 5-7 minutes

A Practical Guide for ESL Learners