In this dynamic session, you will begin by exploring your current knowledge of business telephone etiquette. You will then have the opportunity to learn a range of tips that will help you interact more professionally over the phone. I will guide you through a range of engaging activities that will help you to put your newfound skills into practice. You will participate in a stimulating vocabulary exercise that will challenge you to use your new knowledge to communicate with clarity and precision.

By the end of this lesson, you will have gained an understanding of the importance of professional telephone etiquette in the business world. You will have improved your communication skills, enabling you to forge deeper connections with clients, colleagues and partners. Join us as we explore the fascinating world of business telephone etiquette and take your communication skills to the next level. Don't miss out on this unique opportunity to grow, learn and excel! * Plus, you’ll receive written feedback that you can save, download and even print to keep a record of the lesson and track of what you learned.