A letter of complaint for a shop.(IELTS) Dear sir or madam Hello, my name is Tom. I am writing this letter for asking to replacement or refund my item which I bought at your shop yesterday. Of cause I visited to your shop soon after I realized that I bought a wrong sized cloth yesterday and I asked one of a clerk what I wanted to. Although I still had not opened it with receipt, he did not accept to change to another one because of the shop rule. I really understand that this is my fault and I might as well get to buy a merchandise more careful. I was really looking forward to buying this new coat after I saw it on a fashion show on the TV. If you accept to change it to small one, I will buy next new product that you sale next season. I am looking forward to hearing a good news from you. Thank you for taking your time. Your sincerely. Tom