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Creating a transcript: Talking to a user about a system problem
Me: Hello, how can I help you?
System user: Hello, we have a big problem in several stores with the system.
Me: What kind of problems are you having?
System user: The payment process is not working correctly. The screen is getting locked when we try to save the transaction.
Me: Please, give me a minute. I'm going to check the status of our services. I'll be back to confirm you that.
(After a minute)
Me: Hi again, I checked the transactions of the last 20 minutes and there was a problem with the memory of our servers. We are going to do a quick restore of the services that will take us 5 minutes as maximum.
System user: Ok, thank you. Please confirm as soon as that is done because we have a lot of customers waiting for us to continue the payments.
Me: Yes, I will.
(After 5 minutes)
Me: Hello, the System has been restored and it is working correctly at this point. Please, could you try one more time and tell me if everything is OK?
System user: Thank you so much! We can continue with the operations now, everything looks fine.
Me: You're welcome. Is there something else I can help you?
System user: No, there isn't. That's all by now. Thanks.
Me: Ok, bye.
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World Cup and life
I remember in the last Soccer World Cup (in 2010) I was still studying my first career. In that time, I didn't know what I'll have done for the next 4 years... That means, every World Cups are like a reminder to think about how successful I was in each 4 years and what are my expectation for the next years.
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A restaurant close to my home
I was looking for a good restaurant near my home. Fortunately, I found the best that is called Deleites. Their type of food is Comida Criolla. It’s located just in one block from my home and I usually go there with my family in special occasions.
The best of the dishes in Deleites are: Pollo al mani and Lomo Saltado. Both of them are really tasty. Apart from that, the environment is really comfortable, I feel like I’m at a friend’s home, the waiters are very kind and the toilets are always clean.
What I particularly like is that they personalise the dish in order to the customer. For example, they know that I don’t like too much salt in my dishes, so, they put less salt in the preparation for me. In my opinion, the price is according to what I receive, 20 Soles per plate in average is worth.
In conclusion, I really recommend that restaurant, because it’s really difficult to find the quality and this special kind of service that Deleites has.
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