A complaint letter Dear Sir or Madam: I am writing to complain about some sneakers I bought last week throught your online shop. The model of sneakers is correct, it is that I chose, however the size is wrong. I have bought more times this brand and I have never had any problems with the size. But this time, the sneakers do not fit me well as other times. The sneakes are smaller that the size shows. I think that sneakers have been made incorrectly. To resolve my problem I would like to change the item for other or if you do not have the same model, I would like to get a refund of my money. I have bought many from your website over years, and I have never had problems with your online shop so I hope that this situation will be an exception. I look forward to hearing your news about how to resolve this problem. Yours faithfully,

Chore for B2 exam: Write an email for asking information from a hotel Next winter I have quite interest for doing a business trip to Sweden. I’m looking for suitable accommodation. I need to book in advance because I need to justify expenses. I am traveling there, at the beginning of November. I am spending two weeks there. I will need to a quiet hotel, it is not necessary that it will be too great. It is important that hotel has meeting room with all facilities such as internet, blackboard, TV and so on. For my businesses I will need to make many presentations for my clients. I will not need to special facilities in my room, but it is important it will be quiet and comfortable, I would like to rest well at the end of my job. In your web site it is not specified if it is possible to have meals in your hotel. Is there a restaurant service available?. I would like to know something else about the ways of transport around the city. I would like to do sightseeing at the end of my job. Are there any kinds of public transport closer the hotel? Is it the downtown far away from the hotel? Are there any way of transport by the hotel? Could you give me some idea of the price? Are there any kinds of discount for long trips? I look forward to receiving your notices. Best Wishes.

MEN AND WOMEN IN SOCIETY In the past, men and women generally had their own roles. These traditional roles were based on the traditional idea of men and women. Nowadays that are changing lots, although in any cases are still observed today. Men were seen as the breadwinners of the family. They got the main source of income. They had to work every day for support their family. Women were in charge of the households. This included many households such as, taking care the children, do every housework and housekeeping. Normally they didn't get a wage. Now, however, these gender roles are being changed. Men and women are created equal, save some physical differences, and hence specific roles for men and women apply now. First of all, the access of education is the same for women and men. Both have got the same opportunities of get a degree. They have disappeared the old stereotypes about classic degrees such as nurse, teacher, lawyer and so on. Today the classrooms at universities are filled up with men and woman. There isn't difference about different degrees. Secondly, the job world has changed also. Time ago, it was quite difficult to find a woman in some head job such as principal, director of a big company and so on. For men was very difficult to understand that women could manage the staff. Men used to be ahead of the staff. That's changed totally. Women are as competent as men. However, there are any kind of physical job that cannot be done by women, but they are the exception. Finally, the gender role in our society is changing every day. Today, there are little differences between men and women. Women have achieved the same rights as men. That is a fact in occidental world, although in other countries, other communities, women are discriminated still. There is a lot of work to do for the equality of gender in these areas. From my point of view, we live in an egalitarian society. There are few differences between men and women, far away from physical differences. Men should make more effort for not discriminated women in a relationship. In Spain, men are quite sexist still; nevertheless the government and the different social actors are making a huge effort for changing the way of thinking. In my opinion things are improving little by little.

Pollutions in my city Pollution is one of the most important issues for most cities and villages around the world. Nowadays we use many products that are producing huge damaged for our environment. In one hand, I live in a small village. In my village, there are not big factories; the amount of traffic is not too much and we live surround for trees, due to the pollution is not a problem as serious as in other towns, bigger than mine. The fumes are not an important problem in my town. However there are other types of pollution, such as water pollution and ground pollution The main economy activity in my village is agriculture; due to most farmers use several chemical products to eliminate the pest of insects. These products can be very dangerous for human being. Therefore in spring season, people should take carefully with places where they visit in our countryside. If children touch plants or land with any rest of these products, they can be poisoned. These products not only are dangerous for the air that we breathe it, unless they are harmful for the water too. These products are absorbed by the ground and they can reach source of underground water. This water can be used later to human consumption. On the other hand, the regional government is trying to control these poison substances. Farmers can use other ecologic substances to reach the same results with their crops. Using of these products get benefit in their taxes, so many of farmers is changing their products. In my opinion the pollution is not a problem in my town. Not the normal pollution. We have other type of pollution but only for a short period of time, in spring. Of course, it would be quite good that people using less the car, although this is not even a big problem

Essay about money Firstly, nowadays we live in a consumer society. Money is one of the mos important things in our lives. All of us are obsessed with spending money and buying possesions. The measure of happiness is how much money you earn or how much money you have. Moreover, money can show your status in our society: the brand of your car, your clothes, the place where you live... There are other problems too. Most people have huge mortgages and they have to support many monthly expenses. Besides, the cost of living has risen a lot over the last years. Due to these reasons, many families cannot make ends meet. They have many problems for paying the bills. Currently, it is very common that people purchase everything by credit. It is a wrong way to spend our money. People should live within their means. It is more important how you spend your money than how much money you earn. If you make a monthly budget, you could save money. Saving money is important for the future, therefore we must avoid overspending. Secondly, during the last years, new technologies have appeared in our daily lives. Currently, most people have a smartphone, and use Internet for many things in their lives. One of these things is the way that the use their money. Nowadays, people can use Internet to purchase and pay. It is an easy and comfortable way of payment so it is becoming more and more popular. Hovewer many people are frightened by this way of payment because it can cause fraud and cheating. If someone steals your credit card number, he could purchase absolutely everything on the net. As a result, many people design devices and applications to avoid this. There are plenty of resources to avoid fraud, such as antivirus, firewall....Therefore bank operations over the Internet are more secure and trustworthy. If you use Internet properly and follow all the advice of security experst, paying on the Interner is as trusted as paying using traditional ways. On the other hand, people look for cheaper bank to put their money on them. They want banks without monthly fees and other kind of beneficts. People do not want to pay for putting their money in a bank account. They also want to get a hign interest rate for their money, thereby online banks are becoming more popular. If we use this kind of banking, we can get more for our money. In addition, you can do any transactions that you need from your house. Money is important, but it shouldn't be the most important for us.

Happy Mother's day Today in Spain is the Mother's day. It's a special day. We celebrate in family. It's common giving some gifts for our mothers. Congrats all mothers around the world.

Happy Mother's day Today in Spain is the Mother's day. It's a special day. We celebrate in family. It's common giving some gifts for our mothers. Congrats all mothers around the world.

The big jump I've been learning English for ten years. At the begining, I improved a lot, I felt how to made many progress. Currently, it's more difficult, but I encourage myself making new mates on Italki. The English is a global language, it lets you expand your limits and take contact with people all around the world.

The terrible writing paper of First Exam Anybody else have many problems with Writing paper on FCE exam? For me, Use of Englis is the worst part of that exam, the filling gap exercices especially. I can't believe it, but in most exercices, without filling the gaps, I belive that sentences are correct.