In this lesson, you'll learn how to handle interruptions when you're on the phone. You'll get to practise using some practical phrases that can help you politely and professionally manage the situation. These expressions can help you encourage the caller to be brief, persuade the person on the other end to listen, and politely avoid speaking with the caller if necessary. By the end of this lesson, you'll feel more confident the next time you're on the phone and encounter an interruption.

In this lesson, you'll learn new words and phrases to handle challenging phone calls, and practise using them to boost your confidence and prepare you for real-life situations. Whether you're dealing with a frustrated customer or a fast-talking speaker, this vocabulary will be invaluable for managing difficult phone conversations. * Plus, you’ll receive written feedback that you can save, download and even print to keep a record of the lesson and track of what you learned.