Title : The importance *of using* gentle words. I've recently been *attending* many courses to get better in my job. These courses should finish in December and I hope to learn much from them. Today the teacher said that it is *important* to *speak* with gentle and appropriate words in order to *avoid pointing* out the situation of *unlucky* people: in this way they can feel good. For example, " complex situation" rather than" severe situation".

Title : The importance of using gentle words. I've recently attended many courses to get better in my job. These courses should finish in December and I hope to learn much from them. Today the teacher said that it is necessary to speak using gentle and appropriate words in order to point out : a mistake, for instance. In this way they don't feel bad. For example, "a complex situation" rather than" a severe situation".