Hello Bnpl, that is a really interesting question, so here’s an answer from America :)
(I’ll avoid quotation marks, since they don’t seem to be showing up correctly)
As Su. Ki says, this is one of the few differences between US and UK usage. In the US, “family” is a singular noun (formal agreement), but even so, in your example, I would still use the plural pronoun and accompanying verb in the tag question and any other clauses that do not specifically use the word “family.”
To make it clearer, I’ll use “to be going to” instead of “will.”
The Chung family is going to be traveling around Germany next week, aren’t they?
Note the singular “is” in the first clause, but the plural “they” in the second. The same applies to rock groups, for example. “U2 is going to be here next week, aren’t they?”
I would also use the plural possessive: The Chung family is washing their hands in the kitchen. This usage may be considered similar to “Someone is washing their hands in the kitchen.”
On the other hand, if we are truly thinking of the family or band as a single entity, the tag question would indeed be neuter singular:
“U2 is a great group, isn’t it?”
(Their greatness is as a single group — I’m not commenting on any of the members as individuals.)