Question About Referral
I recently referred a friend, Steve Richter, to italki, and he has taken one class and has scheduled at least one more with my teacher Cynthia - teacher account name "cynthia.glez1." Therefore, will you please credit me, Alfred Rava, and my friend, Steve Richter, with 100 italki points each for this referral as part of your referral program?

Thank you.
Al Rava
San Diego, CA
619-238-1993

Question

Question About Referral
I recently referred a friend, Steve Richter, to italki, and he has taken one class and has scheduled at least one more with my teacher Cynthia - teacher account name "cynthia.glez1."  Therefore, will you please credit me, Alfred Rava, and my friend, Steve Richter, with 100 italki points each for this referral as part of your referral program?

Thank you.
Al Rava
San Diego, CA
619-238-1993

Answer

I agree with the previous comment. Try to check if everything is completed successfully or not. 
Referral process: http://www.italki.com/referral 
If everything is OK and you need to talk to the Customer Support, you can do that here: http://support.italki.com/hc/en-us/requests/new
or
you can write them an e-mail: support@italki.com

I hope this helps, have a nice day.

Answer

I believe you posted this in the wrong spot. Try the following/double check you completed the referral process according to italki:
To request support: http://support.italki.com/hc/en-us/requests/new
Referral process: http://www.italki.com/referral

From,
Some random dude on italki/not a customer service rep.