Mein erste Reise nach Deutschland Mein erste Reise nach Deutschland Wenn ich 7 war, habe ich die erste Reise nach Deutchland gemacht. Ich besuchte meine Oma, die in Ravensburg gewoht. Das gefiel mir sehr gut. Alles war sehr neu fur mir. Wir sind in Friedrichshafen gefahrt und haben dort viel spaziert. Das Wetter war wunderbar, und ich enrinne mich dass ich dieser Tag ein Zitrone Eis gegessen. Ich war überrascht, dass alles dort sehr sauber war: die Straße, die Parken, das Stadtszentrum. Und die Supermärkte waren so groß,dass man dort verlieren haben kann. Ich habe nie so große Supermärkte gesehen. Das war die erste Mal wann ich die Deutsche Sprache gehört habe und ich fand es sehr schön. Ich habe schöne Erinnerungen von dieser Reise.

a letter of complaint 4 (an exam exercise) Dear Mr Thomson, I am writing to inform you that the goods we ordered from your company have not been supplied correctly. On 1st Fabruary 2016 we placed an order with your firm for 2 tonnes of nails size XH (20 000 boxes). The consigment arrived yesterday but contained only 1,5 tonnes of the product. This error put our company in a difficult position, as we had to make some emergency purchases from other suppliers to fulfill our commitments to all our customers. This caused us considerable inconvinience and additional costs due to the transport fees. Moreover, you sent us an invoice for 12500$ but did not diduct our usual 10% discount. Therefore, I would ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. I enclose a copy of the erroneous invoice and a copy of the dispatch note in order to proceed to correct them. Your sincerely, D.

a letter of complaint 3 (an exam exercise) Dear Sir, I am writing to complain about the terrible service I received recently on a holiday arranged by your company. The holiday in question was the „Sun&Fun” departing on July 20th (holiday reference: 4569867). My particular complaint concerns the travel arrangement, which were disastrous from start to finish. The transfer to our hotel took about 1 hour not 15 min as stated in your brochure. To start with, the room was not prepared at our arrival so we were not allowed in and had to wait in the reception hall for so long that we lost our dinner, which was served only until 3 o’clock. When we finally got in our room, it was not clean at all. There were disgusting hairs on the bathroom floor and the table was so sticky I really doubted it had been cleaned by the room service. The worst of all was, when we booked an excursion offered by your agency’s representative during which we were literally ABANDONED in the middle of a dangerous part of the city. When we came on time to the meeting point the bus had already gone and the tour guide did not respond our calls. My partner is a disabled person with reduced mobility so we had no option but to take a horrendously expensive taxi to come back to the hotel. Not to mention, we had not been offered any explanation or apologies. I find such service totally unacceptable. In my opinion, also the hotel’s cleanliness and maintenance left much to desire and did not meet the 5* standards by any means. I have been in many high quality resorts so I know what I am talking about. We paid a lot of money for this holiday and I think we have a right to expect better standards of service and customer care. I would be grateful if you could offer us some explanation and some form of compensation. I am waiting forward to your response.

a letter of complaint 2 (an exam exercise) I am writing to express my dissatisfaction with the service and the food I received at Malibu Restaurant on 16 January 2016. I called the restaurant on 05 January 2016 to book in advance a table for 6 persons for my daughter´s birthday dinner. When we arrived at the restaurant we were informed that our reservation had been cancelled due to lack of the advance payment. I was disgusted because when I was making the reservation nobody told me that it was necessary. Nevertheless, after half hour of insisting on letting us in and speaking to the supervisor we finally managed to get a table. Unfortunately, as the room had already been crowded and there was any decent place, we were given a table just next to the kichen door. As a consequence, our conversations were continuously disrupted by the waiters running in and out with plates. When, after an hour of waiting, we were served our meals had been already cold. Besides, I noticed the fish was not fresh as it smelt strangly, and to avoid food poisoning I had to change it for a salad. To make matters worse a waiter spilled the red wine over my husband´s Armani shirt. I can not even imagine how expansive it will be to wash the wine mark away. I would also like to point out that instead of a birthday cake we were given 6 muffins, although I clearly had explained during the phone conversation that we wanted a birthday tart with cadels. I find this whole situation really embarassing. I am a regular client at Malibu restaurant and I have never experienced there such disastrous service. I very much hope that in the future you will take note of these mistakes in order to not happen again. I also would be very grateful if you offer us some form of compensation for our distroyed birthday dinner and for the cost of the laundry service I have to bear because of the wine incident. I am looking forward to hearing from you. Your sincerly, A.

a letter of complaint (an exam exercise) I am writing to inform you of my dissatisfaction with the computer speakers I purchased through your online page on 12 March 2016 (the reference number: 2433/R). Firstly, I received the product with instructions that included all languages of the world, except English, so I was not able to connect them properly to my computer. I called several times your costumer service telephone-line but was informed that it must have been some misunderstandig as such a product as mine had not ever been offered by Maximise shop. When I finally fixed the connection issue myself and at last was supposed to enjoy my device, it turned out that it did not work well due to some defect. A constant disturbing noise of some piece spinning around inside the speaker have been heard. When I decided to sent the product back I realised that the amount of money I had paid did not coincide with the amount stated on the invoice, as I paid 25$ not 21$. I find this whole situation very disappointing. I expected more professionalism and better costumer service from so well-known company as Maximise. I look forward to having my defective product exchanged without any shipment charge or please proceed to refund. If my request is not solved immediately, I will have no option but to leave a negative opinion of your shop on Maximise page. Yours sincerly, R.

cementaries, a precious source of information Nowadays cemeteries are places of worship and visiting the loved ones who have gone forever. However, they contain a range of information to be investigated for any researcher interested in the demographics, art, sociology , culture, history or archeology. The most valuable source for research are old medieval and modern cemeteries, which have had few remained epitaphs of the local nobility. These plates have a serie of information that allow to reproduce the characteristics of the era, information about the deceased and allow the restoration of the family tree. Modern cemeteries provide answers to a number of demographic questions about the mortality of the village.

Ein Email Hallo Marcos! Wir haben uns schon lange nicht mehr gesehen. Das letzte Mal war vor 3 Jahren. Aber jetzt bin ich endlich da! Gestern bin ich in Berlin angekommen. Ich bin müde, weil die Reise sehr lange war. Mein Freund Alex hat mich im Flughafen abgeholt und ins Hotel mit dem Wagen mitgenommen. Heute habe ich ein bisschen die Stadt besichtigt. Sie ist wirklich schön. Ich wollte unbedingt die Brandenburger Tor sehen. Ich habe auch eine Stadtrundführung gemacht. Na ja, das war sehr intensiv Tag. Morgen werde ich dich anrufen, weil ich mit dir zum Kaffee treffen möchte. Hast du Zeit? Ich kann nicht mehr warten auf unseren Treffen. Viele Grüße, Ana

Übung Ich möchte heute Satzes schreiben. Haben Sie einen Kulli? Auf dem Tisch befindet sich eine Kanne und Tassen. Neben der Kanne liegt ein Teelöffel. Zwischen den Stühle will ich einen Tisch stehen. Rechts von der Tür liegt ein großer Teppich von unsere Großmutti.

My work I work at a small office in a lovely Spanish town, close to Valencia and the Mediterranean seashore. The office provides various services such as: company formation, support in payroll policy, accounting and tax advice. My main duties are filling in and registering of work contracts, preparation of payslips and social security communications, among others. Generally speaking, I am in charge of all administrative formalities related to employees. That requires a good organisation and timing. Our office’s structure is very simple. Basically, it contains of Human Resources Department and Finance and Accounting Department. There are only four employees, so we all are responsible FOR customer attention and marketing. Most of our clients are small-business owners like restaurants owners, hairdressers, dentists and grocers, although we also have a few bigger companies such as a petrol station or an exportation company. I really like my job, I have learnt a lot about Spanish hiring policy and how Spanish labour market works. It gives me important work experience as well as language training. I appreciate fantastic relations we have among the employees. A positive work environment makes me feel good about coming to work and keeps me motivated throughout the day. I only wish I had more contact with foreigner clients or could work in a more international environment.