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I'm an English language teacher here on Italki and I've mostly had very positive experiences but I'm looking for some advice.


I recently had a student fail to attend a lesson with me. I called her multiple times and sent her messages on both Skype and through the Italki message system. When she did respond, it was to say that she'd got the time wrong. I understand this and mistakes happen. However, the problem is what is happening now.


She marked the lesson as having been completed and then asked for me to complete the lesson with her on another day as she's now paid. She did this without discussing potential options with me first. I don't have the time to reschedule with her, but also, I don't know her timezone so I rely on the Italki system to work those details out for me. Further, as the lesson has been marked complete, she has the option to give me a review and I feel like I'm being held to ransom; if I don't accommodate her, she'll give me negative feedback.


Any help or advice would be greatly appreciated. I can't see any way to contact Italki directly and I'm at a bit of a loss as to what is appropriate. If a student has a genuine reason for missing a lesson, I'm always happy to reschedule, but I've always done this through the 'There was a problem' option which I don't have in this case.

3 de marzo de 2019
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