Formal letter
Dear Sir / Madam,
I am writing to express my dissatisfaction with room 666 in the Flawless hotel in wonderful street 25 where I stayed for 5 days from 14th September 2011 to 19th September 2011.
I had gone to a shower as soon as I got a key of my room but, unfortunately, when I turn a tap there were no water. I went down to a reception desk and said to the administrator that he should call the plumber and fix a tap in my room. I was waiting for 7 hours before the plumber finally came. He repaired tap in the bathroom fast enough and said that everything is working now. As I turned a tap, triggered the fire system, therefore, my room and the bathroom were flooded with water. Furthermore, all my electronic devises were damaged as well as clothes. The hotel’s stuff shout at me instead of solved a problem and offset the costs of repairs. I never saw stuff as rude as the one in this hotel.
As a result, I want receive an explanation and apology for unacceptable behavior of employees and new electronic devises which were broken by water, otherwise, I will have to apply to a court. I look forward to hearing from you.
Yours faithfully, Mrs. Maxim
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Dear Sir / Madam,
I am writing to express my dissatisfaction with room 666 in the Flawless Hotel in wonderful Street 25 where I stayed for 5 days, from 14th September 2011 to 19th September 2011.
I had gone to take a shower as soon as I got the key to my room but, unfortunately, when I turned on a tap there was no water. I went down to a reception desk and told the administrator that he should call the plumber and fix the tap in my room. I waited for 7 hours before the plumber finally came. He repaired the tap in the bathroom quickly and said that everything was working now. When I turned the tap, my action triggered the sprinkler system, and my room and the bathroom were flooded with water. Furthermore, all of my electronic devises, as well as my clothes, were damaged. The hotel’s staff shouted at me instead of solving the problem and paying the costs of the repairs. I have never seen any staff as rude as the one in this hotel.
As a result, I want to receive an explanation and an apology for the unacceptable behavior of the employees and for the destruction of my new electronic devises, which were ruined by the water. Otherwise, I will have to hire a lawyer. I look forward to hearing from you.
Sincerely,
Mrs. Maxim
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