I think you mean what we call the "blue screen of death" on Windows machines when they crash, so I would write this tech question like this: I sent out an email to users who were getting the blue screen of death on their Windows machines. Some of the users that I contacted confirmed that they haven't encountered this screen in the past two weeks. The technical support team has put his ticket on hold. Should I ask them to close it or should I ask them to reassign the ticket to me so I can close it? Please advise.

I sent the mail to blue screen affected users. Some of the users confirmed recently *that* they *have not had* any blue screens (*in the* past two weeks). Currently*,* local IT support *is holding* *onto* these tickets* (issues). Shall I ask them to close the ticket or transfer the ticket to me and close this*?* Please *advise*