A Grumpy man I got a phone call at my work place in this morning. And then, The customer said bra bra bra.. something in stock? He spoke very fast. I was struggling to understand and I didn't catch what he said exactly. So I said to him, '' Could you say that again please?'' I think He said same phrases again and gave our product number to me, and I tried to catch number carefully. But I couldn't catch some of them. So I said, '' Would you mind repeating that? '' and then, He was like '' Is my accent something wrong???'' He sounded, like He was bad in the mood. I said, '' I'm sorry, my English is not strong'' and He said '' Does anyone speak English?'' After all, My boss answered to him for me. It's not easy to answer the phone... in English.

I was looking for good method to improve telephone conversation today. My big challenge is to improve my speaking and hearing, especially, over the phone. Because, I need to speak in English with customer and my all colleague at my work place. My work place is very busy environment. I need to answer quickly all the time. And then, I found some video that related telephone conversation on Youtube, but I couldn't find what I want. I want to learn how to say to my colleague or boss on the phone.