I hear the word for what I assume is customer on phone messages and by employees to patrons. I hear the word sounds like "ogeck" to me I know that isn't how its really spelled though. I assume is some form of generic honorific for customers since I hear store employees calling customers this and also in cell phone messages can anyone give me the direct spelling, kanji, and literal translation please. On a side note I'm learning a lot of my Japanese(Nihongo, I think that's the proper way) from anime so its possible its not a normal course word.