Hello,
I am writing some papers about the vision costumers have about some brands and the service provided. Now I would need some opinions about Soutwest Airlines.
I know it is a low cost company. But how do you feel when flying with this airline? In Europe we have some low cost airlines and the experiences are quite different from one to another. Most of them respect their costumers and the flight is quite pleasant, but some low cost airlines are really noisy, trying to draw your attention to sell you from lotery to electronic cigarrettes, some rules are incomprehensible, they try to charge you for almost everything, they constantly boder you, the seats aren't really comfortable and you feel cheap, angry and would like to avoid these companies...what is your opinion and your feeling about Soutwest Airlines?. Who are the main users of these flights? Is the staff friendly, polite...?.
Thank you!
