2020 - 2022
Customer Service RepresentativeVodafone Germany - Germania• Managed 1st Level (Call) and 2nd Level (E-Mail & Complaint) support for Care & Tec
• Authorized credit releases up to 100 euros
• Consistently ranked among the top 5% in Key Performance Indicators
2010 - Corrente
Journalist and Media SpecialistFreelance - Germania• Specialized in reporting on Africa and the Middle East, with a focus on politics and society.
• Contributed to various German and international media outlets, including:
Deutsche Welle (DW), Neue Zürcher Zeitung (NZZ), Tagesschau, Tagesschau24, The Guardian, Wiener Zeitung, Deutsche Welle DW-TV Arabia, Deutschlandfunk Kultur, Saarländischer Rundfunk (SR) 1, Schweizer Radio SRF 4 News, Radio Bremen Zwei, Radio Corax, VOX Nachrichten.