Emotional intelligence in the workplace is one of the most critical leadership skills, as it helps workers understand and manage their own emotions when around their coworkers. The workplace can be a volatile environment, filled with stress, pressure, anxiety, and even drama from time to time. It can also be a place of happiness, contentment, and excitement. All of these facets can play a role in how someone feels at any given moment, and managing those feelings indicates their level of emotional intelligence (EI). In this course, we discuss behavioural types and examine the key components of EI.