Today we're talking about a noun that we can use to talk about the first few lines in an email, or maybe the first couple of minutes of a conversation, where we say things like, "how are you doing?" or "I hope you had a great new year?" This is the word pleasantries. I hope you find it useful! Don't forget that I'm a full time business English coach and tutor right here on iTalki, so if you have a strong work ethic around improving your English then feel free to book some of my time and let's get to work. I look forward to meeting you soon!