Seminar information Dear Mr. Smith, With reference to your letter of September, 1, we would like to provide you information you could consider as helpful. First, our company is grateful to you for showing interest to the seminar. As for seminar agenda, it is divided into three parts: introductory 10.00 - 10.30; main part including practice tasks 10.45 - 15.00 (12.00 -12.30 - lunch break) Q&A 15.15 - 16.30 The specific topics that are going to be under discussion you can find in the attachment to this letter. If you are particularly interested in some topic which is not included into the list, you can send your proposals immediately till August, 15. All in all, we have to remind you that the last date for seminar registration is August, 20. Also, I am delighted to inform you that our company is ready to provide you a special discount of 15 % for the accommodation you choose from the list of hotels that are nearby the seminar venue (please, see the enclosed document “Hotels”). If you need further assistance, do not hesitate to contact us. Yours sincerely, Natallia Mendzel

Letter reply Hi Simon, I am glad you enjoyed a presentation and also pleased with product demo. However, I am disappointed to hear you are not keen on design. Actually, I thought it is quite stylish. Anyway, let me know when you are free for discussing alternatives. The next week is the most convenient for me as I am not planning to get around our branch offices. Regarding the report, I would be happy to go through it so you can rely on me. As for costing I think this part could be ready within few days if you wished. But I suppose I may need to check a few things with Sandra. In the end, in case something urgent happens to be, do you have an extension number? Thanks, Simon

Order To : Mary Ong <[email protected]> Subject: LED bulbs order Dear Mary, Our company would like to place an order for LED bulbs: quanity - 5,000, model: A-988. However, we cannot make an official order unless you confirm your possibility to meet the following requirements to it: 1) Due date: we need to get the bulbs not later than March, 27. Taking into account the last order delay we have to warn you: if this delivery is late we definitely will not order again. 2) Delivery: considering the delivery date we expect you to utilize an air freight. As for the additional payment - we undertake to cover it as usual. 3) Discount: the regular contract provides a 10%-discount when reaching a 5,000 items order. Would it be set a 15% discount if we ordered 10,000 items? In case of providing 15% discount for 10,000 items the additional 5,000 items could be sent by sea freight.That would be meant your cost. As a conclusion, I am awaiting your answer tomorrow. Otherwise, we may try another supplier. I am looking forward to hearing from you. Best wishes, Natallia Mendzel Va-Va-Voom Toys

Speeches that changed the world I would like to share my thoughts about an unusual book "Speeches that changed the world". This book is consisted of numerous speeches made by variety of famous people at different, mostly turning moments in the world history. Having read the book I felt myself as in the time machine. Speaking about the most influential article, I have to say that it has been a speech made by Gandi in 1916 for opening of one of the Indian universities. Gandi dedicated his speech to the problem of the native language, in particular its restricted usage, which somehow reminded me of the current situation in my country. All in all I do recommend this book to read if you are bored of fiction or just looking for a new experience.

Job offer Dear Mr. Wilder, On behalf of Fast Fitness directors I am pleased to inform you that our company is ready to offer you a post of General Manager. Primarily I would like you to acquaint with the contract conditions (please see the contract enclosed).It is necessary to draw your attention to the probationary period of 3 months as well as irregular working hours. Furthermore you have to answer to this job offer sending an appropriate e-mail within 5 days starting from May,3. Please note the reply should content only the positive or negative answer: you must not send a signed contract, your passport copies, etc. If you have difficulty answering by May,3 please contact us immediately after you have a possibility either by phone or by e-mail. Finally, in case of accepting the contract our HR specialist will contact you in 3 days to specify the details. Yours sincerely, Natallia Mendzel HR consultant, FastFitness

Business letter Dear Mr Jones, I would like to inform you about the decision concerning the company headquarters relocation: the Management Committee came to a determination to make a relocation. Then it is important to resume the reasons that became a background for the decision despite of the relevant objections from the staff. First of all the top managers considered the staff arguments and formed a special HR team to deal with further relocation problems and/or questions. Regarding the relocation advantages the next are the most valuable from the management point of view: - benefits in the long run: costs' reduction, profits' boost; - special tax incentives from the local authority; - overseas visitors cheap accomodations; - new building creates a benefit for working environment involving better communication, friendly atmosphere. Furthermore the relocation stressful factor is planning to be soften by proposed strategy of independent management consultants. Based on this strategy the company will provide meal and petrol subsidies, childcare facilities for the staff. And another strong option is flexitime working hours. Finally it is rather serious step for the company and it is impossible to avoid all the misunderstandings but our course is modernisation in order to maintain prosperity. And I am assured that staff is aware of this key factor. Sincerely yours, Benjamin Mitchell InStep Vice President

USA Business culture USA Business culture Report Summary The report goal is to make an acquaintance with USA business culture in order to overcome possible misunderstandings while negotiating. Introduction This report will look at various social aspects: - appearance - behavior - entertainment - meetings - business practice Findings American dress-code implies casual suit for both women and men in the light colors. The informal style is emphasized by up-done up shirt button and rolled up shirt sleeves for men. In general Americans even the top management do not require a lot of personal space. Therefore open-planned offices are widespread in the USA. When talking with the American people you should escape such topics as marital status, religion, politics meanwhile weather, cuisine, sightseeing are always safe for discussion. As for meetings you should planning them in advance and stick to the agenda. Nevertheless the urgent meeting might be arranged by request for the reason of significant difference in timezones. Furthermore you have to mind the business hours variations in southern and northern states. Usually southern states, e.g. Texas, begin to work early in the morning (6 AM) and finish at 3-4 PM because of the heat outside. Conclusion All in all, the USA business culture is similar to our country however you have to ensure that the assumed actions do not violate the individual or organizational set of rules.

Investment proposal Dear CoolBox producers, I would like to make a valuable business proposal as I was much impressed by your product presentation. Firstly, your product is definetely worth spreading especially throughout southern countries. Secondly, you represented the real figures that confirm a positive tendency in the next quarter of 2015. And finally you are thinking about the future of your product! As you probably know I am an owner of the investment company which was established in 1992 and since that time many independant entrepreneurs and firms have been got my significant support both financial and social (as the competent communications play an important role along with the investments). Therefore having more than 10 years experience in the area of investment I guarantee you a success if you accept my proposal of the 50 %-stake in your business. Then if you are seeking for a reliable business partner you are welcome. The details of the proposal are included in the enclosed contract.