2021 - 2024
German team leaderConcentrix - Giza, ЕгипетAs a German Team Leader at Concentrix, I was responsible for leading and supporting a team of German-speaking agents to achieve performance targets and deliver high-quality customer service. My role involved coaching, mentoring, and motivating team members to improve productivity, meet KPIs, and maintain a positive work environment. I handled daily operations, monitored team performance, conducted performance reviews, and provided regular feedback and training. Additionally, I acted as a point o