Заходил(а) 5 дней назад назад
Mohamed Trilingual
Профессиональный преподавательПреподает
английский
Носитель
сомалийский
Владение языком
арабский
другой
Premium Somali Coach Helping You Speak Somali in Weeks, Not Years
Преподает
английский
Носитель
сомалийский
Владение языком
арабский
другой
Premium Somali Coach Helping You Speak Somali in Weeks, Not Years
Обо мне
Резюме и сертификаты
Откуда Соединенное КоролевствоГде живет: Other, Сомали (02:50 UTC+03:00)
Обо мне
Преподает на italki с 31 Aug 2018 г.Мой учебный материал
- Файл PDF
- Текстовые документы
- Слайды из презентации/PPT
- Аудиофайлы
- Файлы изображений
- Видеофайлы
- Дидактические карточки
- Статьи и новости
- Опросы
- Шаблоны и примеры тестов
- Домашние задания
На исходном языке
Сертификаты
Teaching English as a Foreign Language - The TEFL Academy - 2019TQ Level 5 Certificate 168 Hours . Awarded Grade: Merit.
Сертификат верифицирован
Образование
2009 - 2011
Магистр - Water and Environmental Management
2003 - 2005
Бакалавр - Geosciences
2003 - 2004
Прочее - Certificate in Natural Sciences
Опыт работы
2012 - Сейчас
Teaching Online (English and Somali)
1995 - 1998
Technical SupportThis experience helps me teach on Italki because during this role I learnt conflict resolution and management skills. These skills were necessary for service and support calls with customers. Customers who were reaching out to my department for service and support were doing so because they were trying to find a solution to a challenge.
I encountered many angry frustrated customers from time to time, too - this requires an even deeper level of conflict resolution on the part of customer suppo
1999 - 2021
Technical SupportA position where I carefully developed customer advocacy and success skills over a long period of time.
My team and I turned support into customer championing. We turned satisfaction into retention. Turning happy customers into customers who actively promoted our company. These customers didn't simply exist once they made a purchase from our sales department; they were created when our customer and technical support team treated them well and fought to solve their problems.
2001 - 2003
Technical SupportMajor Achievement: I proposed and authored a technical fault resolution manual for Helpdesk staff The London Borough of Islington, as a result, due to my manual the number of tickets my company received from this client decreased from 85% to 30%.
A win-win situation which led to a reduction in my team's issues' queue, as well as a reduction in the volume of tickets my team failed to resolve within SLA timescales.
5.0
Оценка
201
Ученики
483
Уроки
99%
Посещаемость
100%
Обратная связь
Уроков: английский
английский
сомалийский
Пробный урок
Завершено уроков: 152
USD 25.00+
English That Opens Doors - Transform Your Communication in Weeks, Not Years
A1 - C2Разговорная практикаЗавершено уроков: 0
USD 40.00
Время
Отзывов: 113
Все
английский
сомалийский
Silvia Scocca
Уроков: 5, язык: английский
Выбор преподавателя
Very good and interesting lesson, it opened my mind and the teacher gave me a different point of view. Thank you Mohammed
2 окт. 2018 г.
Fatouma
1 урок, язык: сомалийский
Had a fun and engaging session with Mohammed! He's really great at breaking down complex themes in a matter anyone could understand.
13 апр. 2025 г.
Nasim
1 урок, язык: сомалийский
Very greaat first lesson with Mohammed. The teacher uses a format similar to learning in a classroom setting. He breaks down prononciations and compare it to similar soundings in your native language to make it easier to grasp.
11 нояб. 2024 г.
Ismael H
1 урок, язык: сомалийский
Mohamed is an excellent instructor, very patient and kind!
21 дек. 2025 г.
Ali Farah
Уроков: 2, язык: сомалийский
Very knowledgeable and talented teacher
3 дек. 2024 г.
Nasra ali
1 урок, язык: сомалийский
I had a great first lesson with Mohammed. He provides a well structured and throughout lesson plan.
13 июля 2024 г.
Пробный урок
USD 25.00
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