Real, everyday American English — The Phone Menu and Calling Customer Service (Part 2). You hear 40 phrases Americans actually use, each spoken clearly with a natural-speed repeat, the stressed syllable marked, and a short note on when to use it. Then take the matching quiz. Phrases in this episode (CAPITALS = the beat): I set that up years ago. I don't remember. [eye SET that UP YEERZ uh-GOH. eye DOHNT ruh-MEM-bur.] Let me pull up your account. [LEH-mee PUUL UP yur uh-KOWNT.] Okay, I've got you right here. [oh-KAY, eyev GAHT yuh RYT HEER.] Are you the account holder? [ahr yuh thee uh-KOWNT HOHL-dur?] I'm calling on behalf of my mother. [eyem KAW-ling ahn buh-HAF uv my MUH-thur.] She's right here. She can give you permission. [sheez RYT HEER. shee kun GIV yuh pur-MIH-shun.] Can you read that back to me? [kun yuh REED that BAK tuh mee?] Is this the best number to reach you at? [iz this thuh BEST NUM-bur tuh REECH yoo at?] Let me give you a good callback number. [LEH-mee GIV yuh uh GUUD KAWL-bak NUM-bur.] I'm calling about a charge on my bill. [eyem KAW-ling uh-BOWT uh CHAHRJ ahn my BIL.] Here's what happened. [HEERZ wut HA-pund.] My internet's been out since Tuesday. [my IN-tur-nets bin OWT sins TOOZ-day.] I already tried restarting it. [eye awl-REH-dee TRYD ree-STAHR-ting it.] This is the third time I've called about this. [this iz thuh THURD TYM eyev KAWLD uh-BOWT this.] I called last week and nobody followed up. [eye KAWLD LAST WEEK un NOH-bah-dee FAH-lohd UP.] Let me start from the beginning. [LEH-mee STAHRT frum thuh buh-GIH-ning.] Sorry, let me back up. [SAH-ree, LEH-mee BAK UP.] So what I need is a refund. [soh wut eye NEED iz uh REE-fund.] I just want it fixed. [eye JUST WAHNT it FIKST.] I was charged for something I didn't order. [eye wuz CHAHRJD fur SUM-thing eye DIH-dunt OR-dur.] Can you hold for a minute? [kun yuh HOHLD fur uh MIH-nut?] Sure, take your time. [SHUUR, TAYK yur TYM.] …and more in the episode