Hello, John. Question: You asked "Can I say THIS?" (not so). Answer: No. "Accept my condolences" is used when somebody dies. It is very detached, formal and impersonal way of expressing sympathy to the family of the person. It tends to be used in formal written contexts when the writer doesn't know the person they are writing to: for example, an employer might write to the widow of a deceased employee using this phrase. Politicians use it in official statements. [ In fact, "Accept my condolences" is so formal that you wouldn't say it to a friend even in the above situation. To a friend, you might say "I'm so sorry to hear about your uncle".] As you can see, this phrase is so inappropriate as a response to something as trivial as a broken phone that it has the opposite effect. If you said 'Accept my condolences' about a broken phone, your friend would take this as some kind of joke. I would be annoyed if a friend said that to me because I'd think they were laughing at me. "Sorry to hear that" might be an appropriate response to certain bad news from a friend e.g. "I failed my job interview". Your friend would be upset about this, so you would show sympathy by in this way, by implying that you are upset by the fact that she is upset. I probably wouldn't use a 'sorry' phrase for a broken phone. The conversation might go like this: My phone's broken. Oh, what happened? I dropped it and it just smashed. Oh no! How annoying! And I'd only had it a few weeks. Oh, what a shame. Are you sure it can't be fixed? In this way, you're expressing sympathy by showing interest. The 'Ohs' would also sound different - the first might show surprise; while the later ones would be longer, with a rise-fall intonation to show sympathy. You might say "What a shame!" or a more informal equivalent, or you might express this idea wih other non-verbal communication such as 'tutting'. I hope that helps.

“Please accept my condolences” is very formal, you would use it for a more sensitive subject such as the death of a family member. If your friend broke her phone, you would simply say “I’m sorry!” Or “I’m sorry to hear that!” If you’d like to dive deeper into conversational English, book a general English class with me!

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