2013 - 2024
LEAD TEACHER / ASSISTANT DIRECTOR OF EDUCATIONCOLLEGE OF ENGLISH LANGUAGE - Los Angeles, 美国*Instruct students in Basic, Intermediate and Advanced English , * Act as Lead Resource for Teaching Staff, * Assist in developing Basic, Intermediate and Advanced Curriculum, *Assist in developing curriculum for Superintensive Afternoon Language Program, * Assist in developing cultural experiences for students
2011 - 2013
CALL CENTER MANAGER / CALL CENTER TRAINERLUNADA BIOMEDICAL - CULVER CITY, CA, 美国Manage and train a team of 35 call center representatives - imagery, call etiquette, speech, inflection, intonation, pronunciation, rate, volume, pitch, articulation and fluency
2005 - 2008
CALL CENTER MANAGER / CALL CENTER TRAINERLAUNCHPAD COMMUNICATIONS - Los Angeles, 美国Manage and train 35-40 call center team - train representatives on imagery, call etiquette, speech, inflection, intonation, pronunciation, rate, volume, pitch, articulation and fluency