#BoostYourCareer

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Are you preparing for a job interview in English? Here’s my top tip for you, as a Professional Teacher & experienced Recruiter. When answering competency based questions a great trick to structure your response is the STAR technique. Situation Task Action Response For example, let’s think of the question: “Tell me about a time that you dealt with a difficult situation at work”. You might say: “A while ago in my team, a key colleague resigned. This left the rest of us overstretched and reduced the quality of our customer service. My manager promised they would hire someone new, but they were honest that it would take some time. I decided to take action. Since I was very familiar with the role of my ex-colleague, I offered to help redistribute their responsibilities fairly among my colleagues. The result was that we were able to execute all of the necessary tasks, and customer service quality returned to normal levels. Soon after, a new colleague joined, and our workload went back to normal.” This answer clearly explains what YOU did, and the positive impact it had on your team & business. If you’d like personalised help in preparing for a job interview in English, I’m available now for an instant class!

How to develop 'selling stories' in a job interview? Developing compelling stories to sell yourself in a job interview involves showcasing your skills, experiences, and achievements in a way that captivates the interviewer's attention. Here's a step-by-step guide to help you develop these stories effectively: There will be 4 areas that we'll dive into today: 1. Identify relevant experiences 2. Choose impactful examples 3. Structure your stories using the STAR method - The STAR Method explanation: Situation: Describe the context and provide background information about the situation you encountered. Task: Explain the specific task or challenge you faced within that situation. Action: Detail the actions you took to address the challenge or task. Be specific about what you did, how you did it, and why you chose that approach. Result: Share the outcome of your actions, emphasizing the positive impact you made. Use quantifiable results whenever possible to demonstrate the value you added. 4. Focus on the problem-solving aspect Remember, the goal is to demonstrate your skills, experiences, and achievements in a compelling and memorable way. Developing and refining your storytelling abilities will help you effectively sell yourself during a job interview. Good luck! Please let me know how I can prepare you personally to help you succeed in your next job interview.

How To Impress HR Manager WIth Your Self-Introduction For A Customer Care Role? Here's a suggested structure for your self-introduction: 1. Greeting and introduction: • Start by greeting the interviewer(s) with a polite and professional greeting, such as "Good morning/afternoon. It's a pleasure to be here." • Introduce yourself by stating your name and expressing your enthusiasm for the opportunity to interview for the customer care role. 2. Brief background and experience: • Provide a concise overview of your relevant background and experience, focusing on customer service-related roles or experiences. • Mention any previous customer care positions you've held, emphasizing the skills you developed and the positive impact you made. 3. Key strengths and skills: • Discuss your key strengths and skills that are essential for a customer care role. • Highlight your excellent communication skills, both verbal and written, emphasizing your ability to convey information clearly and with empathy. • Mention your problem-solving skills, emphasizing your ability to find effective solutions and handle challenging situations. • Talk about your customer-focused mindset, showcasing your dedication to providing exceptional service and ensuring customer satisfaction. 4. Passion for customer care: • Share a specific experience or anecdote that demonstrates your commitment to going above and beyond to assist customers and create positive experiences. 5. Alignment with the company: • Show your knowledge and interest in the company by briefly mentioning why you are excited about the opportunity to work for them. • Highlight any specific aspects of the company's values, mission, or customer-centric approach that resonate with you. 6. Closing statement. • Conclude your self-introduction by expressing your gratitude for the opportunity to interview and your eagerness to discuss your qualifications and fit for the customer care role further. Let me know how I can be of assistance!

- Interview Preparation Skills - Which English words to use when being interviewed for a customer service role? When being interviewed for a customer service role, it's important to use specific English words and phrases that showcase your skills and suitability for the position. Here are some key terms and phrases to consider: Communication skills: Highlight your ability to effectively communicate with customers and colleagues. Use words such as: Clear Concise Polite Active listening Empathy Verbal and written communication Customer focus: Emphasize your dedication to providing excellent customer service. Include words like: Customer satisfaction Customer needs Customer experience Problem-solving Conflict resolution Going the extra mile Teamwork: Demonstrate your capacity to collaborate with others in a team environment. Use terms such as: Collaboration Team player Supportive Cooperative Sharing knowledge Contributing to team goals Adaptability: Show that you can adjust to different situations and handle challenges. Incorporate words like: Flexibility Adaptable Resilience Problem-solving skills Quick learner Handling difficult customers Time management: Highlight your ability to manage tasks efficiently. Use phrases such as: Prioritizing Meeting deadlines Time management skills Multitasking Organizational skills Working under pressure Remember to use these words and phrases naturally and in context during your interview. Practice incorporating them into your responses to demonstrate your suitability for the customer service role. Good luck with your interview!

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