The cartoon is based on the authors trip to Lyon (look it here http://www.itchyfeetcomic.com/2012/01/earlier-comics.html#.VJFPbCusX3o)
I've never had a problem myself, I love France, but many students told me their bad experience in Paris. Clerks refusing to serve English speaking clients in an international train station (ignoring them like they were not in the room), normal people pulling faces and starting to walk backward when a learner asked them something in intermediate French, people saying rude things about a Japanese not realising she understood French too. People just being "cold" with foreign students... Actually, my dad and sister had a bad experience too! We are French Speakers from Canada, so they have an accent. When they asked something (in French), they were both (separately in different occasions) answered back in English. They thought this was the rudest thing ever. So, there. A little collection of hard facts, not stereotypes.