Customer Service : Excuse me, sir. Could you please put out your cigarette? This is a non-smoking area.Guest : Oh, sure. I apologize for the inconvenience.<br/>From the dialogue we know that …
a. The guest apologizes because he feels inconvenient.
b. The guest apologizes to the customer service regarding the cigarette.
c. The guest is angry about the horrible customer service.
d. The guest is very disappointed about the non-smoking area.