Dear Sir or Madam, My name is Kseniia T., (is a comma needed here? Not really but it is a very minor point and other people might use one) and I am one
of your frequent customers.
I am writing this letter to express my
dissatisfaction with the quality of service on the trip which took place on 20th
February. In relation to the specifics of my travel, it was the tour "Grand
Waterfall", bus number NFS MW. The first thing I would like to draw your
attention to is unacceptable behavior of company's driver toward travellers (passengers is more usual, but using it an alternative is ok). For
example, before all of the passengers had taken their seats, the bus started to move, which caused
my daughter to fall down and hurt her knee. The driver (what other word can I use? Driver is fine, there isn't really an alternative)
responded rudely to my remarks (or - complaints). In addition to this, on the way back the coach
got into a minor accident due to the driver's negligence, as a result of which we arrived
home 2 hours after the scheduled time.
To resolve this problem, I would
appreciate it if you could discuss this issue with your employee and pay me
compensation for the inconvenience (you might suggest how much you want and why. For example to cover medical costs) I hope you will consider my complaint. I
look forward to hearing from you. Yours faithfully, Kseniia T.