I asked tech support if they could repair one broken device today, and this led to the following dialogue:
Me: Is there no hope then?
Tech assist: Sorry Ksenia but Bob's dead..
Well, I guess that means "no", but who on earth is Bob?? This name has nothing to do with the device itself, I'm pretty sure about it. Could anybody shed some light on the situation, please? Google is not helping this time.
Thanks in advance.