2024 - Current
IT Project coordinatorNIS (Serbian Oil Industry) - Serbia• Coordination of interactions between the project core team (100+ members).
• Conducting and moderating daily meetings while monitoring their effectiveness and the achievement of meeting goals.
• Collaboration with the development team to enhance the UX/UI of key dashboards for improved usability and performance.
• Participating and facilitating of on-site meetings at gas stations construction sites and oil depots construction sites, maintenance
of memoranda.
2016 - 2024
Creative writer, SEO engineer, advertising agentColor Media press group - Novi Sad, Serbia• Developed high-impact written content, including advertising copy and SEO-optimized articles.
• Collaborated with clients and agencies to design effective advertising strategies.
• Enhanced online visibility through the application of SEO best practices.
• Adapted tone and style to suit diverse industries, driving audience engagement
2020 - 2024
Senior EditorMedia Press Group - Novi Sad, Serbia• Coordinated project teams to ensure efficient workflow and timely delivery of high-quality content.
• Fostered strong relationships with key clients, enhancing loyalty and collaboration.
• Led copywriting teams to produce persuasive, conversion-focused copy across various industries.
• Utilized AI technologies and professional editing tools to refine content and optimize website performance.
2019 - 2020
Customer Support RepresentativeTRANSCOM WORLDWIDE S.P.A. - Novi Sad, Serbia• Provided exceptional customer support in French and English for international fashion brands via phone, email, and live chat (projects: JustFab.fr, SavageXfenty.fr, Fabletics.fr).
• Resolved customer inquiries regarding products, orders, payments, and returns, ensuring high client satisfaction.
• Handled escalations professionally, meeting quality and response-time KPIs while moderating social media accounts to enhance brand reputation.
2017 - 2018
Project ManagerTalkbridge Solutions - Novi Sad, Serbia
2014 - 2016
Teacher of French and EnglishPrivate school - Ramenskoy, Russian Federation• Delivered engaging French and English lessons to students aged 7–18, adapting to various proficiency levels.
• Provided constructive feedback and maintained communication with parents and school management to support student progress.
• Combined modern teaching methods with individualized approaches, fostering motivation and strong academic results.
2011 - 2014
Customer support team coordinatorEuropean Medical Center - Moscow, Russian Federation• Delivered high-quality support to patients via phone and email, ensuring timely and accurate responses.
• Consulted patients on clinic services and guided them through booking and administrative processes.
• Maintained confidentiality while handling sensitive patient information, adhering to strict data protection standards.
• Coordinated with internal departments to facilitate smooth service delivery in a 24/7 healthcare environment.
2021 - 2024
Certified NutritionistVISAN - Belgrade, Serbia