2010 - 2017
Solutions ConsultantAvayaAnalyzed client needs, designed custom solutions, and crafted proposals to drive sales.
2006 - 2008
Technical Support Team LeadTTECLed a team of technical support specialists in a BPO environment, ensuring they delivered exceptional service and resolved complex technical issues.
2008 - 2010
Mortgage Servicing LeadTTECLed a large team of Mortgage Servicing Specialists in a BPO environment, ensuring operational excellence, client satisfaction, and adherence to industry regulations.