2017 - 2019
Customer AdvisorThurlow Nunn Vauxhall - Norwich, United Kingdom• Book appointments with customers in a professional and timely manner while maintaining
an accurate diary for several locations.
• Proficient at processing customer data that is compliant with the General Data Protection
Regulation.
• Manage and prioritise workload by importance and improve processes to be standardized.
• Main point of contact to answer queries via phone, online, and in person.
2017 - 2017
Sales AssociateBerketx Bride - Leeds, United Kingdom• Produced documents such as contracts, short order forms, client cards, and weekly earnings sheets.
• Acted as a main point of contact for customers and staff members via phone, email, and at a reception desk: responded promptly and effectively to requests and queries.
• Input customer information to ensure accuracy and compliance with the GDPR.
• Resolved customer complaints and queries via strong interpersonal communication skills and by following company guidelines.
• Filed paperwork routi
2013 - 2017
Elevated Sales AssociateVictoria's Secret - Leeds, United Kingdom• Drove sales growth by inspiring, supporting, and advising others to exceed sales targets.
• Analysed sales information to produce progress reports and implemented plans to improve
sales.
2011 - 2012
Customer Service RepresentativeDavid's Bridal - Akron, United States• Monitored and managed operational activities, such as inventory flow, filing, and banking by prioritising tasks of importance and completed all tasks in a timely manner.
• Reduced a customer order backlog through organisational skills and the utilisation of the customer relationship management (CRM) and point of sale (POS) software.