2021 - 2025
Customer Support RepresentativeHoYoverse - Sao Paulo, BrazilBusiness Sector: Computer Games/Entertainment
Department: Support Team (remote)
- Handle game-related inquiries from ticketing and mailing systems.
- Process tickets on account issues, payment issues, technical issues, in-game issues, and legal issues.
- Work with major HoYoverse games: Genshin Impact, Honkai: Star Rail, Zenless Zone Zero.
- Draft professional emails in both English and Portuguese.
- Participated in Beta tests and contributed to reducing ticket volume during game update pe