2020 - 2021
Strategic Partner Channel AgentTTEC - Las Vegas, United StatesIn this position I worked as a representative for Verizon at the customer care department. I answered calls, assisting customers with their needs and interests related to cellular services, devices, and products. It was my duty to uphold the brand by demonstrating expertise, resolving problems and promoting Verizon.
2017 - 2017
ESL TeacherLanguage Arts Academy - Las Vegas, United StatesIn this position, I taught Beginner, Elementary, and Intermediate-level English to native Spanish-speaking adults. I created lesson plans, assigned homework, and graded papers and quizzes in conjunction with the syllabus and textbooks used for the class that I instructed three times a week. I reported to the academy's Director. I worked here while still attending classes at my University as a full-time student.
2017 - 2017
English tutorPalfish - Las Vegas, United StatesIn this position I delivered lessons and assisted students in gaining conversational fluency and speaking confidence through an application called Palfish. Sessions with my students in the app were via video-calls and voice-calls.