Master Business English etiquette and small talk! Speak naturally and build confidence and fluency for success at work.

Business Etiquette & Small Talk Essentials! Speak Confidently at Work

To create a positive opinion when you meet someone for the first time. 
Example sentence: You only get one chance to make a good impression in business.

To start a conversation and make people feel comfortable.
Example: I told a joke at the start of the meeting to break the ice.

Light, polite conversation about everyday topics.
Example: Good small talk helps you build friendly relationships at work.

How you use your face and body to communicate.
Example: Positive body language shows confidence and interest.

Looking at someone’s eyes when speaking.
Example: Maintaining eye contact helps show respect and attention.

The first opinion someone has of you.
Example: First impressions matter a lot in business.

Speaking politely and clearly at work.
Example: She always uses a professional tone when emailing clients.

Building relationships with people for professional purposes.
Example: Networking events are a great way to meet new business contacts.

Phrases used to show respect and good manners.
Example: Using polite expressions like “please” and “thank you” is important in any culture.

Understanding and respecting other cultures’ customs and habits.
Example: Cultural awareness helps avoid misunderstandings in global business.

The rules of polite behavior in a business environment.
Example: Good business etiquette makes you look professional and respectful.

To tell someone your name and a few details about yourself.
Example: When you introduce yourself, remember to smile and shake hands.

To contact someone again after a meeting or event.
Example: I always follow up with an email after meeting new clients.

To start or continue talking with someone.
Example: It can be difficult to make conversation at large events.

Paying close attention and showing interest when others speak.
Example: Active listening helps you build trust with your colleagues.