Negotiating skills: de-escalation the conflict

Negotiating skills

to achieve an agreement that includes benefits and concessions for both parties

to continue to have your beliefs or continue with a plan of action, even if other people disagree with you

to refuse to change your plans or ideas, especially when someone is trying to persuade you to do so

you agree on a number or amount that is exactly in the middle of the difference between two other numbers or amounts

something that someone else wants that you are willing to lose in order to reach an agreement

find shared interests, beliefs, or opinions between two people or groups of people who disagree about most other subjects

to end a situation in which agreement cannot be reached because neither side will change its demands or accept any of the demands of the other side