Kseniia
Dear Sir or Madam, My name is Kseniia T., (is a comma needed here?) and I am one of your frequent customers. I am writing this letter to express my dissatisfaction with the quality of service on the trip which took place on 20th February. In relation to the specifics of the travel, it was the tour "Grand Waterfall", bus number NFS MW. The first thing I would like to draw your attention to is unacceptable behavior of company's driver toward travellers. For example, when not all of passengers took their seats, the bus started to move, my daughter fell down and hurt her knee. The driver (what other word can I use?) responded rudely to my remarks. In addition to this, on the way back the coach got into a minor accident due to driver's fault, as a result of which we arrived home 2 hours later the scheduled time. To resolve this problem, I would appreciate it if you could to settle the issue with your employee and pay me compensation for the inconvenience. I hope you will consider my complaint. I look forward to hearing from you. Yours faithfully, Kseniia T.
Feb 23, 2021 9:23 AM
Corrections · 2
Dear Sir or Madam, My name is Kseniia T., (is a comma needed here? Not really but it is a very minor point and other people might use one) and I am one of your frequent customers. I am writing this letter to express my dissatisfaction with the quality of service on the trip which took place on 20th February. In relation to the specifics of my travel, it was the tour "Grand Waterfall", bus number NFS MW. The first thing I would like to draw your attention to is unacceptable behavior of company's driver toward travellers (passengers is more usual, but using it an alternative is ok). For example, before all of the passengers had taken their seats, the bus started to move, which caused my daughter to fall down and hurt her knee. The driver (what other word can I use? Driver is fine, there isn't really an alternative) responded rudely to my remarks (or - complaints). In addition to this, on the way back the coach got into a minor accident due to the driver's negligence, as a result of which we arrived home 2 hours after the scheduled time. To resolve this problem, I would appreciate it if you could discuss this issue with your employee and pay me compensation for the inconvenience (you might suggest how much you want and why. For example to cover medical costs) I hope you will consider my complaint. I look forward to hearing from you. Yours faithfully, Kseniia T.
Well done, this is great and covers everything you need to say and in the right tone. The only real 'problem' is that you seem to be writing about a tourist type bus, whereas the question mentions a local bus - the sort you use for shopping or getting to work. I don't know it this would affect your score. Customer/traveller is ok for a special tourist bus/coach, for a normal bus passenger is best.
Feb 23, 2021 10:14 AM
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Kseniia
Language Skills
English, Russian
Learning Language
English