Last Tuesday I did a funny part-time job as mystery shopper who is employed to test the service in shops and businesses by pretending to be a normal customer. I went to a mobile shop to check the staff about their customer service etiquette. 1. I have to be a good actress: I live with my family. My mobile phone is an Aquos sence3 plus, Softbank. I like to watch YouTube a lot. I use 10 to 20 GB every month. I would like to buy a sim card to get the second telephone number. One is my Softbank . The other one is Rakuten. 2. I went to the shop without having an appointment. When we (who?) went there at 11:40, a staff member was busy serving a customer at the moment. Another one said to me. “We are fully booked at the moment, if we find the time, we will call you. I told her my phone number, she called me 20 minutes later. * was Miss Suzuki. She seemed a tired and unmotivated woman. She said to me, “What kind of plan would you like to choose? If you pay 3300 yen, we will give you one year free of charge service. You can have domestic calls and surf the internet freely. Our service is 5G, a very fast stable service. “ Unfortunately, my home area is outside the cell phone service range. The staff may think this woman (which one?) came here just out of curiosity, maybe she will not make any contract*. I said to her, “ What kind of service options do you have? Can I apply for insurance to prevent any damage? If I make an electric, Internet service, and mobile contract together, how much does it cost? What kind of benefits can I get? If I didn’t ask her anything, she wouldn't have explained it in detail. She was a cold and short-tempered saleswoman. It usually takes an hour, her serving was only 30 minutes, She was rude to customers. After returning home, I made a report to evaluate her attitude, clothes, explanation, shop’s display, and so on. There were some complaints about the mobile shop on the website. If many users use the line, the line is sometimes busy. The internet