IELTS Speaking Part 3 Topic: Online Reviews & Customer service. Q.4-6 4. What do you think it might be like to work in a customer service job? 5. Do you agree that customers are more likely to complain nowadays? 6. How important is it for companies to take all customer complaints seriously? What ideas did you pick from these answers that you found of value to you? Join my classes once you need private consultation which will be beased on over 14 thousand classes online in 6 years time. I'll give you concentrated knowledge that will insprie you to continue growing, learning and staying focused. See you in my classes.