At italki, we understand that unexpected situations can arise, which may require you to reschedule or cancel a lesson with your Spanish tutor. We have a flexible cancellation policy that allows you to reschedule or cancel your lesson up to 24 hours before the scheduled start time. If you cancel or reschedule within the 24-hour period, you will be charged for the lesson.
To reschedule or cancel a lesson, simply log into your italki account, go to the “My Lessons” page, and select the lesson you want to reschedule or cancel. You can then choose to either reschedule the lesson for a different time or cancel it altogether. If you choose to reschedule, you can work with your tutor to find a new time that works for both of you.
We understand that unexpected situations may arise that require you to cancel a lesson within the 24-hour period. In these cases, we recommend contacting your tutor directly to discuss the situation and see if an alternative solution can be found.
Overall, our goal is to make the rescheduling or cancellation process as smooth and flexible as possible, while also ensuring that our tutors are fairly compensated for their time and effort.