Phone calls are the hardest place to understand any accent: there is no face, the line may be weak, and people speak quickly. This episode decodes the fixed phrases of Indian English phone calls, from "Hello, tell me" to "You are breaking" to "I'm outside your building". What you will learn: • How a call opens: hello, tell me; who is speaking?; are you free to talk? • Bad-line phrases: am I audible?, you are breaking, network is not there, call drop • Holding, calling back and ending: be on the line, give me a missed call, coming busy, cut the call • Delivery and driver calls: I'm outside your building, tell me the landmark, cash or online? • OTPs and security codes, and the one rule that keeps you safe • Customer-support English: registered mobile number, raised a ticket, the concerned team, as per the policy • Practice: decode seven calls, plus six strategies and self-check questions Level: B1–B2. Self-study: listen, then take the quizzes. Audio voiced with AI from an original script by Dr. Rashmi R Nair.