if you are a owner of the restaurant, how do you apologize with a client by email who had a bad experience in your restaurant? Dear Client, I read your email and the only thing I can say is “I am sorry too much”. I talked to the waiter served you the last night when you came to my restaurant and he said me that he was angry due to struggles with the kitchen chief and I had an unacceptable behavior. They are very sorry. In addition, both want to apologize personally. Nevertheless, I know them from ten years and I know they are great professionals and I think I come up with something can solve the situation. I invite you and your wife a free dinner this Friday night and all of us will be there to give you an experience you will never forget. I look forward your answer.   Respectfully, the restaurant owner