There is a phrasal verb, "to hand off."
In a relay race, each runner hands off the baton to the next. Once she has handed off the baton, she can stop running--it is now someone else's responsibility to run the race.
So, figuratively, "to hand off" means that you've gotten someone to accept responsibility for working on a task.
Often you would say "to hand off X to Y," naming the person who has now taken the responsibility.
"A customer called asking for the tracking number on their shipment, so I handed them off to the shipping department."
Shorter, more colloquial, perhaps not strictly grammatical: "A customer wanted a tracking number and I handed off to shipping.
Even shorter: "A customer wanted a tracking number, and I handed off."