How to start a formal e-mail in Japanese?
Or, more exactly, how do I start a formal e-mail in Japanese if I don’t know the name of the recipient? For example, I’m writing to a hotel to ask about the availability of a specific room. What greeting or set phrase should I use to start?

Question

Answer

（ホテル名）御中

｢御中（おんちゅう）｣を使います。
例えば、

○○ホテル御中
はじめまして。
～～の部屋の空き状況について、教えていただきたいです。
希望日は、○月○日から○泊です／○月中旬で、検討中です。

こんな感じで始めて、続きに希望を伝えれば良いと思います。
予約できるといいですね('-'*)

Answer

You often start with a phrase such as " (◯○) ご担当者様", which is a polite way of calling "person in charge (of ◯○)".

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